Privacy policy

1. General Information

1.1 This Privacy Policy defines the privacy practices of Shopking (hereinafter "the Site").

1.2 By accessing or making a purchase from the Site, customers are deemed to have agreed to this policy.

1.3 The Site reserves the right to modify this policy as necessary, and any revised policy will take effect immediately upon being posted on the Site.

2. Orders and Payments

2.1 All orders are subject to availability and price changes.

2.2 Payments can be made via credit card, debit card, online transfers, and other methods provided by the Site.

2.3 Payment information provided by customers will be processed securely, and the Site is not responsible for issues arising during the payment process.

3. Shipping

3.1 Shipping times may vary depending on product availability and the destination.

3.2 Estimated delivery times are provided during the ordering process. Customers will be informed in case of unexpected delays.

3.3 For international shipping, customs duties and taxes are the responsibility of the customer and are not eligible for refund or exchange. However, if there are any issues with the product, customers may still request a refund or exchange in accordance with our refund policy.

4. Refunds and Exchanges

4.1 If the product is defective, customers may request a refund or exchange within 30 days of receiving the product.

4.2 Requests for refunds due to change of mind must be made within 30 days of receiving the product, provided it is unused and the packaging is intact.

4.3 Some products may have restrictions on refunds and exchanges, which will be specified on the product page.

4.4 Refunds and exchanges will be processed through customer service, and related shipping costs may be borne by the customer.

5. Product Information

5.1 All product information displayed on the Site is provided as accurately as possible.

5.2 Colors, sizes, and materials may vary slightly due to screen settings and resolution.

5.3 The Site is not responsible for inaccuracies in product descriptions but will make efforts to resolve any issues raised by customers.

6. Privacy Protection

6.1 Customer personal information is protected under applicable laws.

6.2 Collected personal data will be used solely for product purchases and services and will not be shared with third parties without customer consent.

6.3 The Site uses SSL encryption and other security measures to protect customer data.

7. Customer Obligations

7.1 Customers must ensure that all information provided is accurate and truthful.

7.2 If customers violate this policy or engage in unlawful activities, the Site may restrict their access or pursue legal actions.

8. Intellectual Property

8.1 All content on the Site (text, images, logos, designs, etc.) is the property of Shopking and is protected by intellectual property laws.

8.2 Customers may not copy, distribute, modify, or use the content for commercial purposes without prior permission.

9. Limitation of Liability

9.1 The Site is not responsible for service interruptions or delivery delays caused by force majeure, natural disasters, or system failures.

9.2 The Site is not liable for damages caused by improper use or maintenance of products by the customer.

10. Customer Support

10.1 For inquiries related to the use of the Site, customers are encouraged to contact customer support.

10.2 Customer Support Contact Information:

• Email: support@shopking.com

11. Dispute Resolution

11.1 Any disputes arising from this policy will be governed by the laws of Canada, with the competent court being the Vancouver District Court.

12. Miscellaneous

12.1 Matters not specified in this policy will follow applicable laws and general business practices.

This agreement is effective as of September 30, 2024.