Shipping & Returns

Shipping Information

1. Shipping Time

1.1 Shipping times may vary depending on product availability and the delivery destination.

1.2 Estimated shipping times will be provided during the checkout process. If unexpected delays occur, customers will be notified promptly.

2. Shipping Costs

2.1 Shipping costs are calculated based on the weight, size, and delivery destination of the order.

2.2 Shipping costs will be displayed during the checkout process, and the final amount will be shown before completing the purchase.

3. International Shipping

3.1 For international orders, customs duties and taxes are the responsibility of the customer and are not eligible for refunds or exchanges.

3.2 If there is an issue with the product, please refer to the return and exchange policy.

4. Order Tracking

4.1 After your order is shipped, a tracking number will be sent to you via email.

4.2 If you do not receive tracking information, please contact our customer service team for assistance.

Returns & Exchanges

1. Return Policy

1.1 If a product is defective, customers may request a return or exchange within 30 days of receiving the product.

1.2 For returns due to a change of mind, requests must be made within 30 days of receiving the product, and the product must be unused and in its original packaging.

2. Non-Returnable Items

2.1 Some items may have restrictions on returns and exchanges, and such information will be specified on the product page.

2.2 Items marked as non-returnable cannot be returned or exchanged.

3. Return Process

3.1 To initiate a return or exchange, please contact our customer service department.

3.2 Return shipping costs are the responsibility of the customer unless the return is due to a defect or error with the product.

4. Refunds

4.1 Refunds will be processed to the original payment method after the returned product is received and inspected.

4.2 Shipping costs are non-refundable, and a restocking fee may be deducted from the refund amount.

5. Exchange Procedure

5.1 If you wish to exchange a product, please specify the exchange request details when returning the product.

5.2 Exchanges are subject to product availability and may incur additional shipping costs.

6. Contact Information

6.1 For any questions related to shipping and returns, please contact our customer service team:

Email: support@shopking.com

7. Policy Updates

7.1 Shipping and return policies may be updated periodically. The most current policy will be posted on our website.